The accessibility to the customer and tech support that a hosting company provides can tell you a lot for the services they provide as well. When you can use just emails and tickets, you have most probably come across some reseller and not the hosting provider. When this is the case, you will probably have to wait for a few days so as to get an issue resolved as your reseller may not be checking their communication regularly or they may need to consult with the actual website hosting company for further assistance. If the supplier can provide several options for communication with quick response time that are available at any moment, they are almost certainly the top provider, not just a reseller. Which means that you will receive well-timed assistance and top-notch support as they'll have immediate access to the servers where your account is. Whatever the trouble - sales or technical, it's generally better to be able to get in touch with your web hosting company directly by using your preferred method of communication.

24/7 Customer Support in Hosting

The customer and tech support services for all our hosting plans are round-the-clock, so you can forget all about waiting for a couple of days in order to receive assistance. If you are not our client yet, you can phone us, chat with a consultant or send an email message. If you currently have an account, you can open a support ticket on top of the other three ways of contact. You are able to choose the best way to contact us based on what your location is or what hardware you use. We're able to assist you for more or less any webhosting-related query that you may have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you could open a support ticket, but even in such a case the max response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

You're able to test our support services even before you aquire a semi-dedicated server account from our company since we have telephone and online chat support for pre-sales, billing and general questions. Our agents will help you select the perfect plan or supply you with information about our servers, to confirm if the system requirements for your websites are met. In case you are a current customer, you'll also be able to get in touch with us through e-mail or through our ticketing system, which is accessible from the Hepsia website hosting Control Panel. We warrant that whenever you employ any of these 2 ways of contact, you'll receive a response within no more than an hour and that’s 24/7, which includes weekends and public holidays. If you've used the website hosting services of other service providers, even large ones, you'll be able to compare the reply time considering that it ordinarily takes a full day for them to take care of a support ticket.

24/7 Customer Support in VPS Servers

Every VPS server plan that we offer includes 24/7 customer and technical support, therefore if you experience any issue with the pre-installed software on your machine or you have any pre-sales or general questions, you are able to contact us anytime, even weekends and holidays. For your benefit, we supply different ways of communication - telephone support with a couple of local numbers worldwide, live chat, e-mail messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical matters since it will be easier to monitor what's going on. The maximum warranted response time for all of the e-mail messages and tickets is an hour, but it hardly ever takes that long to get support. When you acquire the Managed Services upgrade that we offer, our administrators will also support you with any third-party software matters.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we provide come with 24/7 support through different means of communication and with a one-hour max reply time guarantee. If you want to find out more about the packages or you have any kind of billing or general questions, you can phone one of the local numbers that we have around the globe or you may use our live chat support and speak with a live agent. For entirely tech difficulties that require assistance from a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an e-mail message, because all of these channels are more appropriate to track a specific issue. The answer time for them rarely is more than half an hour, therefore you can forget all about having to wait for an entire day in order to get support. Our support service is available for any kind of server-related issues, including the pre-installed software. In case you need assistance for third-party applications, you can consider ordering the Managed Services upgrade that we offer with all of the packages.