A ticketing system is the most common medium of communication that web hosting providers offer to their customers. It is usually part of the billing account and is the best way to solve an issue that takes a certain period of time to investigate or that needs to be escalated to an admin. Thus, all replies supplied by either side will be stored in the very same location in the event that someone else needs to work on the problem at hand and the information in the ticket will be accessible to all parties. The drawback of using a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which goes to say that you will need to log in and out of at least 2 accounts in order to complete a certain task or to reach the company’s customer support team. In case you wish to manage a couple of domain names and each one of them is hosted in a separate account, you will have to use even more accounts at the same time. In addition, it can take a considerable length of time for the provider to reply to your tickets.

Integrated Ticketing System in Hosting

In contrast to what you may find with many other hosting companies, the trouble ticket system that we are using with our Linux hosting plans is an integral part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You won’t have to memorize different usernames and passwords, as you’ll be able to manage both your tickets and the web hosting account itself from one place. So, if you have a query or stumble upon a predicament, you can touch base with our tech support team members immediately. Our ticketing system comes with an intelligent search functionality. This suggests that even if you’ve sent a myriad of tickets through the years, you will be able to track down the one that you want without any difficulties. Besides, you can check knowledge base instructions for troubleshooting common difficulties.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated plans, was designed with one objective in mind – that you should be able to manage everything associated with your semi-dedicated account from one single place and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you’ve got an inquiry or face a complication, you can get in touch with our technical support team members instantly without needing to sign in to a totally different interface. You can look through your website files or check various settings in your account whilst submitting a new ticket or reading the response to an old one. If you have an immense number of tickets and you’d like to find a particular one, you can take advantage of the clever search box, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you receive an answer within the hour irrespective of the essence of your question or issue.