A live chat is a real-time method of communication between a website hosting provider's support crew and its customers. It is an efficient method to receive some information about the website hosting services or have some problem resolved as you are talking with a live representative. The advantages of using a live chat service rather than calling or opening a trouble ticket are the smaller chance of mistakes any time you exchange data like usernames or domain names, the quicker response time since the communication is live plus the fact that you do not have to stay on the chat all the time - you'll be able to do another thing while the agent examines the issue involved. In addition, you'll be able to join a live chat room from any kind of computer that is connected to the world wide web, avoiding the telephone charges that you will have to pay if you are calling to another country.

Live Chat Support in Hosting

We provide a live chat assistance service for all Linux hosting plans that we offer and we are able to help you with almost everything live. If you do not have an account with us yet, we will give you more details about the packages to help you to select the most appropriate plan. In case you are an active customer, we will be able to help you with any general or billing issue along with with numerous common technical problems, such as an email address setup in a desktop e-mail client. If you can't give us a call for whatever reason or you're in a country where we do not have a local phone number, the live chat will be the best option to contact us. Of course, some issues need longer time to investigate and test, so you'll have to open a support ticket to our technicians, however, we are able to save your time and assist you with quite a lot of issues on the chat.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is accessible every day, even on holidays and weekends. It's the most effective way to find out more details about our semi-dedicated plans if you don't have an account yet or to have some problem resolved if you are a customer and our customer support representatives will help you in real time no matter what time of the day you join our chat. If you're hestitating which plan is more appropriate for your websites, in case you need a piece of advice whether you need a particular upgrade and how to order it or if you have troubles setting up an e-mail account on your machine, you are able to contact us and we will supply you with the necessary info at once. The live chat is accessible even after our phone lines go off for the day, therefore when you have an account here, you can rest assured that you'll always receive timely help with any question or trouble that pops up.