If you are a site owner, a problem may always show up and it does not necessarily have to be associated with the web hosting service itself. For example, something could go wrong when you update a software app or some crucial content might be modified or deleted mistakenly. Whatever the essence of the problem is, you will need to get in touch with the technical support team and ask them to restore a backup or to help you deal with the problem that you are confronting. How promptly they will do that will predetermine how much time your sites will be unreachable. For particular websites like community portals or online shopping portals, a lengthened outage period can too often mean lost clients and money. Therefore, it is very important to use the services of a web hosting company that provides not only a good technical support service, but also a prompt one.

One-Hour Response Guarantee in Hosting

Our guaranteed max response time for any helpdesk ticket that you submit or any e-mail that you write is just one hour, even in case you contact us on weekends and public holidays. Irrespective of the nature of your problem or enquiry, we’ll lend you a hand instantaneously and will provide you with the needed information to rectify any problem with your sites. The real reaction time normally doesn’t exceed 15-20 minutes, which goes to say that you can forget about waiting around for hours on end to get an issue sorted out or what’s even worse than that – waiting around a whole day only to receive a response that more info is required whilst nothing’s solved. We’ll give you assistance in no time merely because we are aware of just how costly time can be in the dynamic Internet era. The 60-minute response time guarantee applies to any billing or technical question that you may have associated with our Linux hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from us, you can take full advantage of our prompt support service. You’ll get a response to any ticket posted from the web hosting Control Panel or e-mail sent to our customer and technical support staff in no more than sixty minutes. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. It often takes significantly less time to explore and sort out a problem. We’ll provide you with more information if the solution entails something that needs to be done on your end. In case you touch base with us during weekends or official holidays, the response time will be absolutely the same and because of the fact that our support team is available to you 24x7, you’ll receive timely help for any general, billing or technical issue no matter what time of day or night it is.