Although this is not the most importantaspect to help you distinguish a reliable hosting provider from a bad one or a reseller from a real provider, being able to call and consult with a live person is an indicator that you aren't dealing with a one-person company and that you can reach somebody every time you're in need of assistance. The telephone support for hosting services may vary from standard to dedicated, therefore the issues that can be resolved with a phone call differ depending on the specific supplier. Usually, these matters are simpler and feature billing or first level tech issues because more difficult matters often need a support ticket where both you and the administrators can track the proceedings with a particular issue. However, the option to call your service provider can save you lots of time and efforts for the multitude of small issues which will eventually appear at the time you manage your web hosting account.

Phone Support in Hosting

In case you decide to purchase one of our Linux hosting plans, you'll be able to connect with our customer support team via phone for 14 hours a day. We can assist you in choosing the best package for your sites because we believe that it's better to discuss such matters with a live person. In case you already own an account, we are able to assist you with all sales/billing questions and general matters, even with some tech matters that don't need a long time or escalation to an administrator as it will be more appropriate to open a ticket for time-consuming problems in order to have all the correspondence in a single place. We have telephone numbers in the United States of America, Great Britain and Australia, so you are able to call the one you prefer and talk with one of our agents.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there will always be somebody to help you if you have any questions about the semi-dedicated server plans that we offer. Whether you need to learn more about the plans, you have a billing issue or some general problem, you can give us a call. Although some more technical matters may need a support ticket in order to give time to our technical support crew to investigate, we will assist you with many tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on three different continents - in the U.S.A., Great Britain and Australia, we have local phone lines in all of these countries as well. In case you are in another country, we have an international number where you'll be able to contact us.