Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Time Guarantee

  • Every support request you send to us will be responded to within maximum 60 min. If your trouble ticket or e–mail calls for additional assistance from an administrator, we will without delay forward it and leave a comment to notify you that your case is being examined. If you order the Managed Services package, all of the tasks included there will be completed at a time of your liking.

  • Top quality support service

  • A Premium–Quality Customer Support Service

  • We’ll be online for you 24–7–365 to respond to any questions that you may have regarding our Site Control Panel and any of the applications that we have preinstalled for you on the dedicated hosting server. In case you also require support tackling server administration procedures, you can take advantage of our Managed Services package, which includes data backup disk storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and installation procedures.

  • Intuitive help center

  • An Intuitive Help Section

  • Every dedicated web hosting plan includes our free–of–charge Site Control Panel, which features a fully detailed knowledge base plus a selection of educational video tutorials. Whenever you need help while working with the Site Control Panel, just press the Help or Videos buttons located in the upper right corner.