Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • In the Site Control Panel you’ll find an exhaustive Help section offering a variety of articles and frequently asked questions. They are contributed by our support team of trained techs. Simply type in your question and our smart software will return the most appropriate answer.

  • Top quality support service

  • Tutorial Video Clips

  • We have prepared a collection of educational video tutorials that detailedly demonstrate how to deal with a typical issue related to your Linux hosting plans account. You can find the tutorial video clips in the Help Center.

  • Intuitive help center

  • A 1–Hour Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24x7x365 help desk support service and a 1–hour response guarantee. Our trained customer service technicians will be online for you night and day to answer your enquiries and to fix any problem that you could possibly chance upon. Simply send a customer support ticket from the Help Center and we’ll reply back to you extremely quickly.