1 hour ticket response
We are focused on giving a quick and proper reply to each customer support ticket sent by a user. Our skillful customer support team representatives will examine your question and will think of the most efficient option. We offer a 1–hour response time guarantee for all client support tickets. In fact, our average trouble ticket response time has proven to be twenty minutes.
A Top–Quality Support Service
Our client care team members possess substantial experience in the Linux hosting plans industry and are skillful enough to find a swift answer to your problem. If, however, the case at hand is not within the competency of a support engineer, the ticket will be sent to a programmer or sysadmin for additional investigation.
An Easy–to–Navigate Help Section
To help you get a quick tip on how you can use a given service, we have integrated a truly user–friendly Help Center section in your Site Control Panel. You can search through a wide selection of web hosting account management articles and website administration articles, have a gaze at our F.A.Q. database or watch our how–to video tutorials.
