Assistance Channels

  • 1 hour ticket response time

  • A one hour Inquiry Resolution Guarantee

  • Our tech help and support staff is working round–the–clock to handle all your help questions. Every ticket you submit to us shall be solved within less than sixty minutes. If your case requires aid from an administrator, we will address the ticket to the technician on duty and will notify you that the problem will soon be resolved.

  • Top quality support service

  • Professional Client Help And Support Service

  • We will be working for you day and night to provide useful information and tech support and also to help you with any trouble that you may stumble upon while you are administering your virtual server. We can support all installed in advance packages, such as your OS, server administration panel (based on the VPS type) and the Site Control Panel created entirely by our company.

  • Intuitive help center

  • An Educational Help Zone

  • Each section of the Site Control Panel that is provided at zero cost with your VPS offers an inbuilt article base. You can find a range of extensive how to articles and a collection of step by step video tutorials that demonstrate all the general web site administration duties. You can view them by hitting the Help or Video buttons in the upper right part of each Control Panel section.